![]() We found an entire page of contact information, including the phone numbers for customer service. Many online companies refuse to offer contact information for consumers, but that is not the case with Webroot customer service. Click here to leave a comment about your customer service experience. Webroot started in 1997 and with the backing of venture capitalists, grew to 400-employee business it is today. According to the company website more than 30 million people have decided to trust Webroot as their means of keeping personal and business information safe while protecting the computer equipment they use each day. Webroot is an anti-virus, anti-spy software offered to individuals and businesses across the world. You can find the GSM Parent Key in Webroot via the settings page in Webroot.Contact Webroot Customer Service Contacting Webroot Customer Service Center To set up your Webroot connection, fill in the correct information into the Client ID, Client Secret, GSM Parent Key, Super Admin, and Admin Password. Site and API Scope will populate by default. The Webroot Configuration page allows configuration of one connection to your Webroot GSM Console.įirst you need to configure the login for the integration in Webroot Global Site Manager ( )įor the instructions see Webroot Global Site Manager Configuration. To set up your Manage API connection, fill in the correct information for Site, Company ID, Username, Public Key, and Private Key. You need to complete this first before proceeding further because you will need API keys for further configuration.įor instructions see ConnectWise Manage Configuration. It will require a member login with access to the Agreements module and proper credentials to access the REST API. The Manage Configuration page allows the setup of a single Manage connection to your Manage company. You can click the “ Configure ConnectWise” or “ Configure Webroot” links in either the Configuration section on the navigational sidebar. The first required step is to configure your Manage connection. When logging in to the Integration for the first time your home page will show a “Configurations” section of the user dashboard page. Then confirm the desired password in the “Retype Password” field.įollowing this link will present you with the login page.Įnter your ConnectWise Manage Webroot Integration account email address in the “Email Address” field.Įnter your ConnectWise Manage Webroot Integration account password in the “Password” field. Once you receive the email and follow the link you will see the following screen.Įnter your desired Integration account password in the “Password” field. Account Creationĭuring the initial setup of your Integration, you will receive an e-mail that contains a unique login link. The User who registers the Company will have an email sent to them to finish setting up their User Account. This will be used to create your account. (The Site you navigate to in order to log in to Manage) ![]() Manage company ID. (Used to log in to Manage) You will be brought to the following screen.įill in each of the fields. If you are first setting up your company within the integration you must register your company with the integration by selecting “Sign Up” on the “Login Options” Menu on the Integration home page. ![]() You can access the Integration’s User Interface at: Company Creation After completing the steps described above you can continue with setting up the Webroot integration. The Integration provides a user interface to map GSM data to Manage Agreements.īefore setting up and using the integration you will need to configure ConnectWise Manage and configure Webroot Global Site Manager Configuration. ![]() The ConnectWise Manage Webroot Integration is a web service that allows you to update Manage Company Agreements with data from the Webroot GSM console.
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